The challenge. A growing e-commerce brand was overwhelmed by repetitive "where is my order" and policy questions, slowing response times.
What we did
- Deployed LCHD with a Retrieval-Augmented Generation (RAG) knowledge base built from their FAQs, policies and product docs
- Configured automatic ticket creation and human handoff for complex cases
- Added analytics for deflection, resolution time and CSAT
The results
- A large share of routine queries answered instantly, 24x7
- Agents freed up for high-value conversations
- Faster responses and higher customer satisfaction